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• 非營利組織面對眾人關心的社會議題時，如何與不同立場、利益相關者對話尋求相互了解  創造想要的改變? 
• 企業在規劃社會責任時，如何去探索社會的真實需求、為社會帶來改變
• 公部門研擬新方案時，如何與所有利益相關者對話，讓方案更完善?
• 組織、社區如何引發所有利益相關者共同參與創新、改變?

     對話，到底有什麼神奇力量？      面對多元又複雜的議題，又該如何解決？

講師介紹:　

Philip Thomas湯斐力先生　Philip Thomas湯斐力先生是一位社會變革的引導者。過去20多年致力於中、南美洲的社會改革工作。他擅長於引導對話，進行跨部門、跨族群、跨國的公共議題討論，解決問題，產生共識，創造行動，促成社會、組織、社區渴望的改變。這種流程往往包含公部門、私人機構、公民、社會團體等多方利益相關者(stakeholders)一起商議複雜的議題。

2007年，他與朴珮蒂博士合寫《民主對話──實務工作者手冊》。這是一本集合聯合國開發計畫組、美國國家組織、加拿大國家發展組織、國際民主與選舉協助組織等贊助過的民主對話經驗與案例。湯斐力先生與朴珮蒂博士都是「創生性變革社群」( Generative Change Community) 『美國組織學習協會的社群之一』的重要成員，致力於社區發展、核心研究、行動研究以及人才培訓。

　　Philip目前居住美國，持續為聯合國開發計畫組、美國國家組織以及拉丁美洲的其他組織作顧問工作，同時任教於美國印第安那州門諾教派的哥山學院。他即將完成在加州聖塔芭芭拉郡菲爾丁研究所的有關『人與組織系統』的博士論文。他是3D顧問公司負責人。

　　他的專長有：公共對話流程設計、衝突分析與轉化、多方談判、引導與調解、參與式決策系統與建立共識的流程、組織發展與加強、策略規劃、方案評估的流程、系統思考等。

課程介紹:

為了應付這類日漸複雜的問題，並找出適切的解決之道，這幾十年來，不論是社群(community)、組織或企業在因應社會發展各項挑戰時，無不以包容各利益團體 (如政府、民間、企業界甚或可能因為相關決策而影響到的創投業者)等多方意見納為主要策略參考，並與各方利益相關者站在同一陣線，共同尋找因應之道。

當參與的相關利益者越多、改變的流程涵蓋面愈廣，接著要面臨的主要的挑戰之一，即是如何創造一個安全的環境，以產生有品質的交談與互動，使來自四面八方擁有各個不同洞察力與價值觀的個人和團隊能夠相互諒解，並將利益相關者納入整個改變的流程之中，即早擁抱群眾，透過利益相關者的參與，讓渴望的改變發生綜效。

而社群、企業、組織與榮辱與共的利益相關者，如何搭起溝通的橋梁，相互了解、協力創造理想中的未來?

在這個【對話力國際工作坊】中，我們特別邀請到在許多國際組織、非營利組織，以及許多國際上重要的對話與組織變革議題與訓練工作上極富盛名的Philip Thomas (湯菲力) 先生來台，不僅為大家帶來最新的結合利益相關者的策略規劃的方法，也帶來一些實用工具、演練及案例研討。過程中將結合參加者本身的經驗與知識，也提供足夠的時間作彼此的互動與個人反思。

課程內容:

單元1：利益相關者的投入與承諾，對社群面臨挑戰會帶來什麼貢獻？

單元2：在建立讓利益相關者投入的流程時，我們所建構的目標與策略背後有那些假設?

單元3：認識『以對話促成改變的流程』

單元4：流程設計需要界定清楚的關鍵議題有哪些？

單元5：對話的旅程：綜觀整個流程展開後的不同階段

課程獲益:

•  提昇有關於組織變革的覺察：對於變革需求的覺察，以及因應變革所需學習的技巧的覺察。
•  增加實際使用關鍵「思考工具」的經驗。
•  深入了解所謂「對話流程」及「流程設計」的意義。
•  獲得工作知識：運用各種不同的「流程方法學」與「策略」，以提昇更具創意與效益的「流程規劃能力」。
•  提高認知能力：了解在執行推動的不同過程中浮現出來的困難或兩難，以及同時可因應的具體可行策略。

適合參加對象:

公共事務負責人，企業社會責任工作者、社區營造者、非營利事業單位負責人及工作者、組織變革工作者、引導師、顧問等。 

主辦單位：朝邦文教基金會  www.cp-yen.ning.com

引 導 師：Philip Thomas湯斐力先生

授課方法：講解，小組討論，團隊演練和個人練習，個案分享

授課日期：三天，2011年11月4、5、6日 (星期五、六、日) 

第一、二天為「概念架構」；第三天為「實務操作與演練」

參加者可選擇三天全程參加，或參加兩天課程 (第一、二天)

授課語言：以英語為主，現場有逐步翻譯

授課地點：天母國際會議中心  101教室

          台北市士林區中山北路7段113號

報名方式:

● 報名網站：http://www.surveymonkey.com/s/workshop201111

● 參加名額：限40名

● 費用：

•  早鳥優惠報名：(於10月25日下午5:00以前報名並完成匯款者),
  •  報名費：三天 8,000天，二天 7,000元
  •  非營利機構(含公部門)：三天4,800元

                      二天4,000元 (適用於全職工作者)

•  10月25日之後報名者

•  報名費：三天 10,000元，二天 9,000元
•  非營利機構(含公部門)：三天 6,000元，二天 5,000元

•  以上報名費皆包含午餐及茶點
• 同一組織，三人以上同行，每人可以享NT$500優惠。(適用於全程參加者)

● 匯款帳號：財團法人朝邦文教基金會 合作金庫006 台北分行 0540-717-152039

● 報名繳費洽詢：陳麗美 02-2771-0168 EXT. 26

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Embracing Community through dialogue and unleashing the synergy of change 

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•  How can an organization enroll its employees, vendors and customers to participation in a collective innovation process? 
•  How can government agents use multi-stakeholder dialogue to generate comprehensive policies and resolutions?
•  When implementing corporate social responsibility, how can an organization understand real societal needs and provide appropriate service for social change?
•  How can a multi-stakeholder-focused civil society organizations reach consensus and bring new possibilities to their issues of concern?

Guest Facilitator:

Philip Thomas is a social change facilitator who over the past 20 years has worked on social change in Latin America, specializing in dialogue facilitation in cross-departmental, interethnic and cross border public interest issues; solving problems, building consensus, creating actions, and promoting social, organizational and community desire for change.  This process often includes the government, private sector, and civil society groups in multi-stakeholder discussions on complex issues.

In 2007, he and Dr. Bettye Pruitt wrote Democratic Dialogues – A Handbook for Practitioners.  This Handbook was a joint effort of the United Nations Development Program (UNDP), Organization of American States (OAS),  Canadian International Development Agency (CIDA), International IDEA, and received valuable input from a wider network of organizations.  Philip and Bettye are co-founders of the Generative Change Community (a Society for Organizational Learning member), a community comprised of advanced practitioners of peace building, negotiation, mediation, participatory action research, and multi-stakeholder dialogue in various fields of endeavor, such as global network building, inter-sectoral collaboration, conflict prevention, and democracy building.  

His specialty is: public dialogue process design, breakthrough analysis and shift, multiparty negotiation, facilitation and mediation, participatory decision making systems and consensus-building processes, organizational development and institutional strengthening, Strategic planning processes, Program evaluation processes, Systems thinking, design and delivery of adult education programs, training for trainers, and more!

Program Description:

In the past couple of decades, there has been a significant movement to embrace the idea of multi‐ stakeholder processes as a strategy for dealing with societal challenges, especially at the community level. The kinds of problems communities now face often require constructive and creative strategies for engaging across different actors and interests, often across profound divides – ethnic, cultural and/or religious identities, as well as differences in wealth, education, and opportunity. 

The aim of this course is to offer a capacity‐development opportunity to individuals in any sector (government, business, non‐ profit) who wish to provide strong and effective leadership in the design and implementation of processes that engage actors within and across different groups in society. 

This course uses a participatory methodology that will draw heavily on participant experience and knowledge and will offer ample time for personal reflection and interaction with fellow participants. It will also present useful frameworks and tools that will help ensure an appropriate fit between strategy, methodology and context in the design of stakeholder engagement processes.

Course Contents:

Module 1: How can stakeholder engagement contribute to addressing the challenges communities face?

Module 2: What assumptions do we hold that shape how we frame the goals and strategies of a stakeholder engagement process?

Module 3: Understanding Process Design

Module 4: What are the key issues a design should define?

Module 5: The Dialogue Journey: An overview of different stages in the unfolding of a process

Learning Objectives:

By the end of this course, participants will have:

•  Increased awareness of the particular demands placed on leaders of dialogic change processes and practice in developing the skills needed to meet those demands
•  Practical experience with a number of key “thinking tools” to facilitate rigorous and generative group thinking about purpose and strategy in stakeholder engagement processes 
•  Strong conceptual understanding of what it means to think in terms of “process and process design” ‐‐ a focus on the “how” of stakeholder engagement, which is quite distinct from focusing exclusively on the content 
•  Working knowledge of different kinds of process methodologies and strategies that will increase their ability to be more creative and effective in processes designed to engage within and across sectors at different levels in society – bottom‐up, top‐down, middle‐out of the challenge or crisis an engagement process must address
•  Increased knowledge of the difficulties and dilemmas that often emerge in different phases in the implementation of a process as well as concrete strategies for dealing with them along the way.

Target Audience:

Individuals involved in the work of public affairs, corporate social responsibility, community development, organizational and social change, and facilitation.

Sponsor: CP Yen Foundation (朝邦文教基金會)

Facilitator: Philip Thomas

Teaching method: explanation, small group discussion, group and individual exercises and case study.

Course date: November 4~6, 2011 (three days)

Day 1 & 2: conceptual frameworks, Day 3 practical application and practice

Participants can join all three days or the first two days only.

Language: taught in English with consecutive translation to Mandarin Chinese

Location: Tianmu Convention Center, Room 101 (天母國際會議中心  101教室)

113 Chung Shan North Road Section 7, Shihlin District, Taipei (台北市士林區中山北路7段113號)

Registration:

● Online:  http://www.surveymonkey.com/s/workshop201111

● Maximum Capacity：40

● Fee:

• Early Bird Registration: submit registration and payment before October 25, 5:00pm
  • fee: Three days N$T8,000, two days $7,000
  • Nonprofit organizations (including public offices) fee: Three days NT4,800, two days 4,000 (limited to full-time employees)
• Registration after October 25, 2011

• Fee: Three days NT$ 10,000, two days $9,000
• NPO: Three days NT$ 6,000, two days $5,000

• Registration fee includes lunch and snacks.
• Group ticket from same organization: more than 3 people, each ticket receives a coupon of NT$500

● Bank Transfer to the account of: 朝邦文教基金會 合作金庫006 台北分行 0540-717-152039

● Contact：陳麗美 02-2771-0164 EXT. 26

Click here to see workshop details